InPresence host, Jeffrey Mishlove, PhD, is author of The Roots of Consciousness, Psi Development Systems, and The PK Man. Between 1986 and 2002 he hosted and co-produced the original Thinking Allowed public television series. He is the recipient of the only doctoral diploma in “parapsychology” ever awarded by an accredited university (University of California, Berkeley, 1980). For many years he served as president of the non-profit Intuition Network, an organization dedicated to creating a world in which all people were supported and encouraged in developing inner intuitive abilities.
Here he discusses the “Complaint is a Gift” philosophy that his spouse, Janelle M. Barlow, has popularized in the world of business customer service. He notes that only one dissatisfied person in eight will even bother to complain. Those who take the time and trouble to complain, and risk being treated rudely, should be thanked for providing useful feedback. He also points out that treating complaints as gifts is just a valuable strategy in one’s personal life as it is in business.
(Recorded on March 30, 2018)
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